Donkeysign is trademarked in the US and Internationally

Privacy Policy

Donkeysign LLC (“Donkeysign”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (the “ Policy ’). This Policy describes the type of information we may collect from you or that you may provide when you assess the Donkeysignelectronic signature program (the “E-Sign Program”) through our website, [Donkeysign.io] (the “Website”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect:

On our Website and the E-Sign Program.
In email, text, and other electronic messages between you and our Website.
Through mobile and desktop applications you download from our Website, which provide dedicated non-browser-based interaction between you and the Website.
When you interact with our advertising and applications on third-party platforms, if those applications or advertising include links to this Policy.

This Policy does not apply to information collected by:

Donkeysignoffline or through any other means, including on any other website or application operated by us or any third party; or
Any third party, including through any application or content (including advertising) that may be linked to or be accessible from or through the Website.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using our Website, you agree to this Policy. This Policy may change from time to time. Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

Users Under the Age of 18

The Website and the E-Sign Program are not intended for use by or directed to minors. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to access the Website or use the E-Sign Program. Any person who provides their information on our Website through the account login page, sign up page, or any other part of the Website, represents to Donkeysignthat they are of legal age (18 years of age or older or otherwise of legal age in your resident jurisdiction) and competent to agree to this Policy. If you are under 18 years of age, do not use or provide any information on our Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of our Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a user under 18 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from or about a user under 18 years of age, please contact us at [[email protected]].

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website and E-Sign Program, including information:

By which you may be personally identified, such as name, postal address, email address, telephone number or any other identifier by which you may be contacted online or offline (“Personal Information”);
That is about you but individually does not identify you; and
About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

When you register or log in to your account.
When you start, sign, or review an electronic document.
Directly when you provide it to us.
Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies; and
From third parties, such as our business partners.

Information You Provide to Us

The information we collect on or through our Website may include:

Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to our service, or requesting further services. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
Records and copies of your correspondence (including email addresses), if you contact us.
Your responses to surveys that we might ask you to complete for research purposes.
Details of transactions you carry out through our Website and of the fulfillment of your requests. You may be required to provide financial information before subscribing for a service through our Website.

Details of transactions you carry out through our Website and of the fulfillment of your requests. You may be required to provide financial information before subscribing for a service through our Website.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the Website, or transmitted to other users or third parties (collectively, “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services. The information we collect automatically may include personal information, or we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Store information about your preferences, allowing us to customize our Website according to your individual interests.
Speed up your searches.
Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit Donkeysignto count users who have visited those pages, record the popularity of certain website content, and verify system and server integrity.
Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, seeChoices About How We Use and Disclose Your Information.

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies, either alone or in conjunction with web beacons or other tracking technologies, to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you.
To provide you with information, products, or services that you request from us.
To provide you with notices about your account/subscription, including expiration and renewal notices.
To send you records of your use of our services, including for purchases or other events.
To record details about your electronic signature requests, workflows, and other transactions (such as when they were opened, signed, and when/where this took place).
To carry out our obligations and enforce our rights arising from any contracts entered into between you and Us, including for billing and collection.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and Us, including for billing and collection.
To allow you to participate in interactive features on our Website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.

We may also use your information to contact you about our products and services that may be of interest to you. If you do not want us to use your information in this way, please adjust your user preferences in your account profile. For more information, see Choices About How We Use and Disclose Your Information.

We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.

We collect and use the personal data described above in order to provide you with our services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction. We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Donkeysign’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by Donkeysignabout our Website’s users is among the assets transferred.
To third parties to market their products or services to you if you have consented to these disclosures. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them. For more information, see Choices About How We Use and Disclose Your Information.
For any other purpose disclosed by us when you provide the information.
If you have asked us to do so or have given consent.

We may also disclose your personal information:

To fulfill legal obligations, adhere to regulations, or honor contractual obligations. This includes responding to court orders, administrative requests, or judicial processes, such as subpoenas, government audits, or search warrants, when legally required.
In situations involving threats to anyone’s physical safety, violations of Donkeysign’s policies or agreements, or to protect the legal rights of third parties, including our employees, users, or the public.
To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Donkeysign, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
Devise and Usage Information. If you prefer that we do not access your device’s location, you can disable location sharing on your device, adjust your privacy settings, or choose not to share location information through your browser.
Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by adjusting your user preferences in your account profile.
Promotional Offers from the Company. If you do not wish to have your contact information used by Donkeysignto promote our own or third parties’ products or services, you can opt-out by adjusting your user preferences in your account profile. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by adjusting your user preferences in your account profile.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI”) on the NAI’s website.

Residents of certain states, such as California, Colorado, Connecticut, Nevada, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Accessing and Correcting Your Information

You can review and change your personal information by visiting your account profile page. You may also send us an email at [[email protected]] to request access to, correct or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions, copies of your User Contributions may remain viewable in cached and archived pages, or might have been copied or stored by other users. Proper access and use of information provided on the Website, including User Contributions, are governed by our terms of use.

When we process your personal information based on your consent, you have the right to refuse or withdraw that consent at any time. Doing so will not impact the legality of any processing that occurred before your consent was withdrawn.

If you request to have your personal information corrected, changed, or removed, we will need certain information to verify your identity. If you have an account with us, we may confirm your identity through your account profile. If you do not have an account with us, we may ask for additional information to verify your identity. However, certain personal information may be exempt from such request under applicable law.

Residents of certain states, such as California, Colorado, Nevada, Virginia, and Utah may have additional personal information rights and choices. Please see Your State Privacy Rights for more information.

Your State Privacy Rights

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information. For example, California's “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [[email protected]].

Similarly, Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

Confirm whether we process their personal information.
Access and delete certain personal information.
Data portability.
Opt-out of personal data processing for targeted advertising and sales.

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

Correct inaccuracies in their personal information, taking into account the information's nature processing purpose.
Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

Nevada provides its residents with a limited right to opt-out of certain personal information sales. However, please know we do not currently sell data triggering that statute's opt-out requirements.

Data Security

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to the E-Sign Program, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

As part of securing personal data stored on our servers, we restrict access to personal information residing in those servers to Donkeysignemployees, contractors, and agents who need to know that information in order to operate, development, and improve the Website and its services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy with a notice that the privacy policy has been updated on the Website home page. If we make material changes to how we treat our users’ personal information, we will notify you by email to the email address specified in your account or through a notice on the Website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: [[email protected]].